Privacy Policy

Last Updated: 31 March 2026

At Navratra Ecommerce Private Limited, we respect your privacy and are committed to protecting your personal data. This policy is aligned with applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 (IT Act).

Information We Collect

We may collect:
• Name, email, phone number, and delivery address
• Order and payment-related details
• Device and usage data for website performance and analytics

How We Use Your Information

Your data is used to:
• Process orders and deliveries
• Provide customer support
• Improve platform functionality and user experience
• Send service-related updates and promotional communication (if opted)

Data Protection & Sharing

We implement reasonable security practices as per the IT Act to protect your data. Information is shared only with trusted third parties such as payment gateways and logistics partners strictly for order fulfillment and operational purposes.

Data Retention

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, and regulatory requirements. Once no longer required, data is securely deleted or anonymized.

Cookies & Tracking

We do not use cookies, tracking tools, or any third-party analytics systems to collect user behavior data on our platform.

Data Breach Notification

In the event of a data breach, we will take immediate steps to contain and assess the impact. Affected users and relevant authorities will be notified as required under applicable laws.

Children’s Data

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.

Your Rights

You have the right to access, update, or request correction of your personal data by contacting us. Requests will be processed within a reasonable timeframe as per applicable laws.

Grievance Officer

As per the IT Act, the details of our Grievance Officer are as follows:
Name: Grievance Officer
Email: info@mynavratra.com
Phone: +91 98963 54496
Address:
812 Ground Floor, Gali Door Wali,
Mantola, Pahar Ganj,
New Delhi, Delhi, India – 110055

Contact Information

Email: info@mynavratra.com
Phone: +91 98963 54496

This Privacy Policy may be updated from time to time. Continued use of the platform implies acceptance of the updated policy.