Shipping Policy

Last Updated: 31 March 2026

Navratra Ecommerce Private Limited operates as an online marketplace facilitating the sale and delivery of products. This policy outlines shipping coverage, timelines, responsibilities, and related terms.

Shipping Coverage

We currently deliver across India. Availability of delivery may vary depending on the serviceability of the shipping address by our logistics partners.

Order Processing Timeline

Orders are processed within 1–3 business days after successful payment. Processing time may vary during peak seasons, sales, or due to operational constraints.

Shipping & Delivery Time

Delivery timelines typically range between 3–7 business days depending on location, seller, and courier partner. Exact timelines are provided at checkout or after order confirmation.

Shipping Charges

Shipping charges, if applicable, are displayed at checkout. Some products may qualify for free shipping based on promotional offers or order value.

Marketplace Responsibility

Navratra Ecommerce Private Limited acts as a facilitator between buyers and sellers. While we assist with logistics coordination, actual shipping and delivery may be handled by sellers or third-party courier partners.

Incorrect Address Responsibility

Customers are responsible for providing accurate and complete delivery details. Orders delayed, returned, or lost due to incorrect or incomplete address information will not be the responsibility of the company.

Lost / Delivered but Not Received

If tracking shows the order as delivered but not received, customers must notify us within 48 hours. We will coordinate with the courier partner for investigation; however, final resolution depends on courier confirmation and proof of delivery.

Delays & Exceptions

Delivery delays may occur due to weather conditions, logistical issues, regulatory checks, or unforeseen circumstances. While we strive to minimize delays, we are not liable for delays caused by external factors.

Force Majeure

We shall not be held responsible for delays or failure in delivery due to events beyond our control, including natural disasters, strikes, government restrictions, pandemics, or disruptions in logistics networks.

Need Help?

For shipping-related queries or assistance:

Email: info@mynavratra.com
Phone: +91 98963 54496
Address:
812 Ground Floor, Gali Door Wali,
Mantola, Pahar Ganj,
New Delhi, Delhi, India – 110055