Refund Policy

At Navratra Ecommerce Private Limited, we are committed to fair business practices and customer satisfaction. This refund policy outlines the terms applicable to products and services offered through our e-commerce platform.

When Refunds Are Eligible

Refunds may be considered for eligible physical products if a return request is raised within the specified return window and the item is unused, undamaged, and in original packaging. For marketplace services or digital commerce services, refunds are applicable only if the service has not yet been initiated.

Refund Processing Time

Once a refund request is approved, the amount will be processed within 7 to 10 business days using the original payment method. Processing time may vary depending on the payment provider or bank.

Cases Where Refunds Are Not Applicable

Refunds are not applicable for completed services, digital access already provided, customized orders, or products damaged due to misuse. Any exceptions, including partial refunds, are subject to internal review and final approval by the company.

For Refund-Related Support

Email: info@mynavratra.com
Phone: +91 98963 54496
Address:
812 Ground Floor, Gali Door Wali,
Mantola, Pahar Ganj,
New Delhi, Delhi, India – 110055