Terms & Conditions

Last Updated: 31 March 2026

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By accessing or using the platform of Navratra Ecommerce Private Limited, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must not use the platform.

Acceptance of Terms

Continued use of the website, placing orders, or creating an account constitutes acceptance of these terms, policies, and any updates made from time to time.

Account Responsibility

Users are responsible for maintaining the confidentiality of their account details including login credentials. Any activity performed through the account is the sole responsibility of the account holder.

Use of Platform

The platform must be used only for lawful purposes. Users agree not to misuse, disrupt, or attempt unauthorized access to systems, data, or services.

Marketplace Role Clarification

Navratra Ecommerce Private Limited operates as an online marketplace platform. The company facilitates product listings, transactions, and logistics but may not be the direct manufacturer or seller of all products listed.

Seller Responsibility Disclaimer

Sellers are solely responsible for product quality, accuracy of descriptions, pricing, and fulfillment. Navratra Ecommerce Private Limited is not liable for defects, misrepresentation, or issues arising from seller-provided products.

Orders & Payments

All orders are subject to availability and successful payment. The company reserves the right to cancel or refuse any order in case of pricing errors, fraud suspicion, or operational issues.

Indemnity Clause

Users agree to indemnify and hold harmless Navratra Ecommerce Private Limited, its directors, employees, and partners from any claims, damages, or losses arising from misuse of the platform, violation of terms, or breach of applicable laws.

Termination / Suspension

The company reserves the right to suspend or terminate user accounts, restrict access, or cancel services at its sole discretion in case of policy violations, fraudulent activity, or misuse of the platform.

Force Majeure

The company shall not be held liable for failure or delay in performance due to events beyond reasonable control including natural disasters, government actions, technical failures, or disruptions in third-party services.

Limitation of Liability

Navratra Ecommerce Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform or services.

Changes to Terms

The company reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform after such changes constitutes acceptance of the revised terms.

Governing Law

These terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in New Delhi, India.